Help and Support
Help with Apple Health, Apple Watch, widgets, AI context, subscriptions and your daily guidance.
Direct contact
If you need help, want to report a bug, or have questions about privacy or subscriptions, contact us. Please do not email sensitive health data unless it is necessary for your request.
support@biovector.chApple Health
How do I connect Apple Health?
On first launch you can allow or skip Health access. Later, open iOS Settings > Health > Data Access & Devices > BioVector to adjust permissions.
Is Apple Health required?
No. Health and wearable data are optional. Without permission, parts of the app remain usable, but daily focus, sleep, stress and training may be less useful. Sparse or missing values are normal during the first week.
Why are sleep or workout data missing?
BioVector can show only data that is available in Apple Health and allowed for BioVector. First check that Apple Watch, Fitness and Health have synced, then reopen BioVector. The review gets stronger across the next nights.
Apple Watch and widgets
What does the Watch app show?
The Watch app shows short recovery signals, the next step, routines and sync status. Longer analysis stays on iPhone.
Why does the Watch show “Last known state”?
The Watch is showing the last local snapshot. Open BioVector on the iPhone near the Watch so a newer state can be transferred.
Are widgets paid?
No. Core features, widgets, the Watch overview and one active starter routine stay useful without Pro. Pro unlocks multiple active routines, routine impact, coach context, weekly/monthly patterns and training guidance.
AI context
When does BioVector use AI?
Only if you consent and request a generated coach answer or analysis. AI context is optional.
Are AI answers medical assessments?
No. AI answers are wellness context and may include uncertainty. They do not replace medical advice and are not diagnoses.
BioVector Pro
What does BioVector Pro cost?
Pricing, trial availability and billing terms are shown in the App Store sheet before you confirm purchase. Free includes one active starter routine; Pro unlocks multiple routines and impact review. You can cancel anytime through Apple.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. Open iOS Settings > Apple ID > Subscriptions > BioVector to manage renewal, cancellation and options.
How do I restore purchases?
Open the BioVector paywall and tap “Restore Purchases”. Make sure you are signed in with the same Apple ID used for the purchase.